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Support
We are here to help with any questions. Choose a convenient way to reach us.
Telegram
Fast responses to your questions via Telegram
@lumeswap_support
For detailed inquiries and official requests
support@lumeswap.io
Frequently Asked Questions
How do I start copy trading?
Connect your wallet, choose a trader and click "Copy". The system will automatically create a separate copy wallet for you.
How do I withdraw funds?
Go to your copy trading dashboard, stop all subscriptions and click "Withdraw". Funds will be sent to your main wallet.
Is it safe?
Yes. Your funds are stored in a separate wallet that only you have access to. We do not store seed phrases — only encrypted keys for signing transactions.
Telegram: up to 1 hour
Email: up to 24 hours
Important
We will never ask for your seed phrases or private keys. Be cautious of scammers impersonating our support team.
